Shipping policy
SHIPPING POLICY
Ghostmood.in — Different Minds. Different Moods.
Last Updated: 29 October 2026
At Ghostmood, we want every order to reach you safely and smoothly. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered.
1. Order Processing
Every order goes through processing before dispatch.
- Processing times may vary depending on product availability and order volume.
- Orders are processed after the necessary order and payment details have been verified.
- During sales, holidays, or busy periods, processing may take longer than usual.
- Orders are not considered dispatched until they have been handed over for delivery.
Any estimated processing or delivery timelines displayed at checkout should be reviewed before placing your order.
2. Delivery Timelines
Delivery estimates depend on your delivery location, processing time, and courier operations.
Your estimated delivery timeframe, where available, will be displayed during checkout or communicated through your order updates.
Please note that delivery dates are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Unexpected delays may occur due to weather, public holidays, transport disruptions, or other circumstances beyond reasonable control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Please review the final order total carefully before confirming your order.
4. Payment Methods
Online payment is our preferred payment method.
We encourage customers to pay online using the payment options available at checkout. Online payment helps us verify orders efficiently and begin processing without waiting for payment to be collected at delivery.
Cash on Delivery (COD) is also available for eligible orders, subject to the options and conditions displayed at checkout.
For COD orders:
- Please provide a valid mobile number and accurate delivery address.
- Ensure that someone is available to receive the order and pay the amount due.
- Please place a COD order only when you genuinely intend to accept delivery.
- Repeated refused deliveries or uncollected orders may result in restrictions on future COD availability, where permitted by applicable law.
COD availability may vary by location, order value, and other operational conditions. The payment options displayed at checkout will determine which methods are available for your order.
5. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.
Ghostmood cannot guarantee successful delivery when incorrect or incomplete information is provided. If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
6. Tracking Your Order
Where tracking is available, order or shipment updates will be shared through the contact details provided during checkout.
Please allow time for tracking information to become active after dispatch. Tracking updates may not appear immediately.
7. Failed Deliveries and Unaccepted Orders
Please ensure that your order can be received at the provided address.
If delivery fails because the address is incorrect, the recipient is unavailable, or a COD order is refused, further delivery attempts or other arrangements may depend on the applicable delivery service.
Repeated refusal or non-acceptance of COD orders may affect eligibility for COD on future purchases. Any cancellation, shipping charge, or recovery of costs will be handled only where legally permitted and appropriately disclosed.
This policy does not restrict any mandatory consumer rights.
8. Delayed, Missing, or Incorrect Deliveries
If your order has not arrived within the estimated delivery window, or if you receive the wrong product or a damaged shipment, please contact us.
Include your order number and a clear description of the issue. Photographs of the packaging and product may help us investigate and resolve your concern.
We will review the issue and assist in accordance with our policies and applicable law.
9. Order Changes and Cancellations
Please check your order details carefully before completing checkout.
Once an order enters processing or dispatch, changes or cancellations may not be possible. Contact us immediately if you need assistance.
All cancellation requests will be reviewed according to the order's status and applicable law.
10. Contact Us
For shipping questions, delivery updates, or order-related assistance, reach out to us:
Email: contactghostmood@gmail.com
Instagram: @ghostmood.in
Website: https://ghostmood.in
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
---
Ghostmood — Different Minds. Different Moods.
Thank you for choosing Ghostmood. We appreciate your trust and look forward to delivering your style to you.